Why can’t the Easy Line Remote app pair or connect to my hearing aids? 

There can be several reasons why the hearing aids cannot connect. Try the troubleshooting steps below: 

You need to do an initial setup in the app and pair your hearing aids. Pairing needs to be done only during the setup of the app. Afterwards the app remembers your hearing aids and will attempt to connect automatically whenever the app is opened. 

1. Check if the hearing aids are already paired to the app. 
2. During the pairing process an internet connection is needed. 
3. Check if Bluetooth on your smartphone is activated. 
4. Make sure your phone and hearing aids are not in flight mode. 
5. On Android smartphones- Location Services must be enabled during the initial setup of the app. After the initial setup- Location Services are not required for the app to work. 

When reconnecting to the app make sure that: 

1. Bluetooth is enabled on your smartphone. 
2. Make sure your phone and hearing aids are not in flight mode. 

If pairing during the setup of the app was not done or failed- restart the hearing aids to begin the pairing process.