There can be several reasons why the hearing aids cannot connect. Try the troubleshooting steps below:
You need to do an initial setup in the app and pair your hearing aids. Pairing needs to be done only during the setup of the app. Afterwards the app remembers your hearing aids and will attempt to connect automatically whenever the app is opened.
When reconnecting to the app make sure that:
If pairing during the setup of the app was not done or failed- restart the hearing aids to begin the pairing process.
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