Easy Line PartnerMic Tips 

I do not hear any sound from the PartnerMic 

• PartnerMic is switched off. 
• Make sure the device is turned on and fully charged. 

• PartnerMic is not paired with the hearing aids. 
• To redo the pairing procedure you can manually activate the pairing mode by pressing the pairing button. 
• Place the PartnerMic within 10 cm (4 inches) range from the hearing aid 
• Press the pairing button 
• Pairing is complete when the indicator light turns green 

• The distance between the PartnerMic and the hearing aids is too great. 
• Have the person wearing the PartnerMic move closer. 
• An obstacle is preventing transmission. 
• Depending on the material (e.g. the human body), line of sight may be necessary. 

I hear drop-outs during audio transfer 

• PartnerMic is too far away from the hearing aid or shielded by an obstacle (e.g. human body). 
• Do not exceed the maximum distance and adjust the device orientations. 

The volume during streaming is not comfortable (too low or too high) 

• The volume levels are not set correctly. 
• Adjust the volume using the multi-function button on your hearing aid or the Remote Control functions within the Easy Line Remote App or the Easy Line Remote Control 

There is too much noise, I cannot understand the speaker 

• Your hearing aid microphones are set too high. 

• Reduce the hearing aid volume by a pressing the multi-function button on your hearing aid, or adjust using the Easy Line Remote Control or App 
• PartnerMic is not worn correctly. 
• Place the PartnerMic closer to the mouth of the speaker (20 cm / 8”) and make sure it is not tilted beyond 45°. Clothing should not cover the PartnerMic. 
• The settings of your hearing aids are not right. 
• Please ask your hearing care professional to finetune your hearing aids.