Easy Line Remote App FAQ

Frequently asked questions and answers about using your hearing aids with the Easy Line Remote app.

March 9, 2021

Do I need my mobile phone to connect to the TV Connector? 

Do I need my mobile phone to connect to the TV Connector?  You do not need your mobile phone to connect to the TV Connector.  The Easy […]
March 9, 2021

Video / sound quality is bad during a Remote Support session 

Video / sound quality is bad during a Remote Support session  This is how you can solve it:    Check your internet connection. The connection for […]
March 9, 2021

Why can’t I hear my hearing care professional in my hearing aids during a Remote Support session? 

Why can’t I hear my hearing care professional in my hearing aids during a Remote Support session?  The Remote Support session uses the loudspeaker of your […]
March 9, 2021

Why can’t I use the Easy Line Remote app to adjust the volume during phone calls? 

Why can’t I use the Easy Line Remote app to adjust the volume during phone calls?    Phone calls and the Easy Line Remote app adjustments […]
March 9, 2021

Why can’t I use the Easy Line Remote app on my smartphone?  

Why can’t I use the Easy Line Remote app on my smartphone?     To successfully download and use the Easy Line Remote app- check the […]
March 9, 2021

Why can’t the Easy Line Remote app pair or connect to my hearing aids? 

Why can’t the Easy Line Remote app pair or connect to my hearing aids?  There can be several reasons why the hearing aids cannot connect. Try […]
March 9, 2021

I cannot reconnect the Easy Line Remote app with hearing aids on Android phone after phone startup/restart 

I cannot reconnect the Easy Line Remote app with hearing aids on Android phone after phone startup/restart    Found with: Sony Xperia X compact- 7.1.1- Build 34.3.A.0.26  Remarks:  […]
March 9, 2021

Using the Easy Line Remote app on two smartphones

Using the Easy Line Remote app on two smartphones  I have 2 mobile phones and one pair of hearing aids. Can I use the Easy Line Remote app on each […]
March 9, 2021

Can I use the Easy Line Remote app on a tablet?

Can I use the Easy Line Remote app on a tablet?  The Easy Line Remote app has been optimized for use with smartphones, so we cannot guarantee it’s compatibility with […]
March 9, 2021

What can Tap Control be used for and where can it be adjusted in the Easy Line Remote app?

What can Tap Control be used for and where can it be adjusted in the Easy Line Remote app?  Tap Control can be found within the […]
March 4, 2019

Can I use multiple Easy Line Remote apps on one phone?

Can I use multiple Easy Line Remote apps on one phone? No. Only one copy of the Easy Line Remote app can be used on each […]
March 4, 2019

I have 2 mobile phones and one pair of hearing aids. Can I use the Easy Line Remote app on each phone?

I have 2 mobile phones and one pair of KS 10.0 Bluetooth hearing aids. Can I use the Easy Line Remote app on each phone?  Yes, it is possible to […]
March 4, 2019

How do I connect my Android™ smartphone to the Easy Line Remote app?

How do I connect my Android™ smartphone to the Easy Line Remote app?  Please carefully follow the instructions in the app or the following steps:  Please […]
March 4, 2019

How do I connect my iPhone® to the Easy Line Remote app?

How do I connect my iPhone® to the Easy Line Remote app?  Please carefully follow the instructions in the app or the following steps:  Please install […]
March 4, 2019

I have an iPhone®. Do I need to pair my hearing aids first to my iPhone® and then to the app?

I have an iPhone®. Do I need to pair my hearing aids first to my iPhone® and then to the app?  No. Simply follow the pairing […]