Accessories FAQ

Frequently asked questions and answers about using your hearing aids with your accessories.

July 10, 2020

Easy Line Remote Control Tips

Easy Line Remote Control Tips    No indicator light when a button is pressed  Remote Control is switched off or battery needs replaced  Switch on the […]
July 10, 2020

PartnerMic Easy Line Tips

Easy Line PartnerMic Tips    I do not hear any sound from the PartnerMic  PartnerMic is switched off.  Make sure the device is turned on and fully charged.  PartnerMic is […]
March 3, 2019

I cannot hear any sounds from the TV in my hearing aids. Has the streaming from the TV Connector started?

I cannot hear any sounds from the TV in my hearing aids. Has the streaming from the TV Connector started?  If you cannot hear the sound […]
March 3, 2019

Can I connect my TV Connector to my phone, tablet or computer and listen to music?

Can I connect my TV Connector to my phone, tablet or computer and listen to music?  Yes. The TV Connector can be used to connect to […]
March 3, 2019

Why is the TV sound through my hearing aids too loud when I turn the TV on?

Why is the TV sound through my hearing aids too loud when I turn the TV on?  Different audio sources can have different output volumes.  a. If […]
March 3, 2019

Can I still receive phone calls while watching television with the TV Connector?

Can I still receive phone calls while watching television with the TV Connector?  Yes. If a call is received while streaming from a TV Connector, the […]
March 3, 2019

What is the range of the TV Connector?

What is the range of the TV Connector?  The TV Connector can stream audio up to 15 meters / 50 feet in any direction to send […]
March 3, 2019

How many hearing aids can one TV Connector pair with?

How many hearing aids can one TV Connector pair with?  The TV Connector can stream audio to an unlimited number of hearing aids. Each pair of […]
March 3, 2019

How do I connect additional people to the TV Connector?

How do I connect additional people to the TV Connector?  The TV Connector can connect with an unlimited number of hearing aids. To connect a new […]
March 3, 2019

Why does it take so long for the hearing aids to connect to the TV Connector?

Why does it take so long for the hearing aids to connect to the TV Connector?  Verify the television volume is not muted.  The TV Connector […]
March 3, 2019

Do I need my mobile phone to connect to the TV Connector?

Do I need my mobile phone to connect to the TV Connector?  You do not need your mobile phone to connect to the TV Connector. The […]
March 3, 2019

How do I connect my hearing aids to a TV?

How do I connect my hearing aids to a TV?  Please consider the following points:  1. Your hearing aids can connect directly to smart televisions.  2. The TV […]